General
Questions
Why should I order from AbsolutePaintball.net?
We offer you GOOD PRICES!
At
AbsolutePaintball.net, we
understand the importance of a good bargain and that is exactly why we offer
you quality products with the best prices! We want you to have the best
bargains we can offer!
We offer you EXCELLENT CHOICES!
AbsolutePaintball.net
wants you to have all the best choices for your paintball equipment and needs
right here on our website, so you don’t have to go anywhere else. That is why we make sure our product
catalogue is up to date with the latest products for your paintball needs.
Where are you located?
AbsolutePaintball.net
is located at
How can I contact you?
You may contact AbsolutePaintball.net
through the following channels:
Phone:
641-715-3900 Ext. 47670
Email:
mail[at]absolutepaintball[dot]net
Do I need to sign up for an account
to order?
Yes, you do. But rest assured that AbsolutePaintball.net
values your privacy and security so we will not share or distribute your
information anywhere.
When you sign up with us, you not
only allow yourself the opportunity of purchasing our items, you are also
opening your doors to the wonderful services that we have to offer you! Some of these services include:
· Permanent
Cart
Any
products that you have added to your online cart will remain there until you
have removed or checked them out, allowing you to go back to those items at
anytime.
· Order
History
You can view all
the purchases or transactions that you have made with us.
· Product
Reviews
We
value your opinion and want to hear about your experience transacting with
us. By signing up for an account with
us, you can share your personal views and opinions about our products and
services to our other customers!
What is your order processing timeframe?
AbsolutePaintball.net
usually takes 24 to 48 hours to process your order during regular business
days. Please note that our regular
business days are 10:00 AM to 5:00 PM (PST) from Mondays to Fridays. If you have placed an order during the weekends,
your order will be processed on Monday or, if Monday is a holiday, the next
business day
Please be reminded that shipping time
is calculated after the 24-48 hour order processing window/timeframe.
What is Order Verification?
AbsolutePaintball.net
values your security and would like to protect you from fraudulent activities
that are done online. Due to this, we
always perform an extensive verification or order validation on all our orders.
Our order verification includes
verification of shipping and billing information, email address, cardholder
information and authorization, and making phone calls to our customers.
We would like to ask for your
patience and understanding during the Order Verification process, because any
mistakes that are made during this time will result in significant delays to
your order.
Why was my order cancelled?
Orders do not pass the Order
Verification Process for one of the following reasons:
· Shipping and Billing addresses do not
match.
· Cardholder and Shipping addresses do
not match.
· No immediate response or verification
from the e-mail address or telephone number supplied to us.
· Declined or rejected credit card due
to failed address verification.
· Declined or rejected credit card due
to insufficient funds.
Your stock is not enough for my
order. What do I do now?
We live to satisfy our customers and
that is why if you want to make multiple purchase, but feel that the stock we
have is not enough for your transaction, we will make sure to accommodate your
needs. Once an item is out of stock, AbsolutePaintball.net
makes the necessary notifications to our suppliers and manufacturers. This
way our stocks are replenished as soon as possible.
How do I specify a larger quantity
for an item?
When you add an item to your Shopping
Cart, you will see a default quantity of 1 under the Qty. column. Change the
quantity to the amount desired and click Update Cart. The Shopping Cart will
now reflect your new quantity. You may then click Continue Shopping to shop for
more items or Checkout to start the checkout process.
Are all of your products listed on
the website?
All of the products that we have are
found on the website. If you cannot find what you are looking for on our
website, please do not hesitate to contact us. If the item you are looking
for is not part of our product line, we will see what we can do in order to get
it for you!
Do you offer free samples?
As much as we would like to offer you
free samples, we’re afraid that we cannot do so at this time. Should we
have any promotions wherein we will be providing free samples, we will make
sure to inform you.
Do you offer price discounts?
Not at this time, but we want to
provide you with the best bargains we can offer so stay tuned for new
promotions and discounts that we will be posting on the website!
Making a
payment
Which payment methods do you accept?
AbsolutePaintball.net
accepts Visa, MasterCard, American Express and Discover payments made through
PayPal.
What is PayPal?
PayPal is one of the most secure
payment methods online, because it allows you to make a payment without having
to share your card details with the party you are transacting with.
All you need to do is add your card
details unto your PayPal account and you can start making payments not only in AbsolutePaintball.net,
but in virtually hundreds of websites and merchants that accept PayPal.
The beauty about making payments
through PayPal is that you are not only confined to making payments using a
card. You may also opt to make payments using a bank account or debit
card.
Do you charge Sales Tax?
Currently, only California residents
are charged a sales tax of 8.75%.
Shipping &
Returns
Can you ship to my country?
We ship to most countries. If
you are unsure if the country you are residing in is available for us to ship
to, please send us an email at mail[at]absolutepaintball[dot]net so we
can confirm if your country is within our reach. If it is not, please rest
assured that we are continuously trying to expand our network and we may have
your country within our available shipping areas soon.
Please note that for international
shipments, your package may be subjected to brokerage fees, duties and taxes.
These fees are not included in the shipping fee that AbsolutePaintball.net
will charge you.
Do you ship to APO or FPO addresses?
Yes, we do! Please contact our support staff at mail[at]absolutepaintball[dot]net
so we can provide you with more details regarding this.
How long does shipping take?
In order to fully accommodate your
needs, we offer various shipping methods that would allow you to receive your
item when you want to receive it.
Please take note of the following
information regarding our Shipping Policies or Guidelines:
· Please note that AbsolutePaintball.net
processes orders within 24 to 48 hours from the time of order. Your package will be shipped after the 24 –
48 hour order processing timeframe.
· For packages sent through UPS Ground
Shipping, your shipping time will be 5 to 7 business days after your order has
been processed.
· All orders containing CO2 must be
shipped by ground, since Federal law mandates that it cannot be shipped out by
air.
· AbsolutePaintball.net
cannot guarantee shipping times and dates, because we use third-party carriers
to ship our products. In addition, once
an order is processed and the parcel leaves our care, we have no control over
its delivery. Rest assured that we do
offer shipping insurance for all our items, in case of worst case scenarios or
unseen events.
· Please note that due to Federal law,
we cannot ship CO2 to Hawaii or Alaska, that is why all orders shipped to
Alaska or Hawaii are sent out using UPS 2-Day air.
Please note that the transit time for
shipping also depends on the destination of the package or where you will be
shipping the item/s to.
What are the costs associated with
shipping?
Please note that your shipping cost
depends on the option or shipping type that you choose.
Kindly note that our shipping rates
are based on the weight and dimension of your package. To reflect the policies of the shipping
companies that we use, all weights are rounded up to the next full pound.
A fee of $5.00 USD is added to every
order for packaging materials and labor.
Oversized items may have an
additional shipping charge.
Brokerage fee and tax may apply to
certain international countries when the package is delivered. Please note that this fee is not shouldered
by AbsolutePaintball.net and therefore
is not applied to the shipping fee that is charged to you when the order is
placed. This fee is usually determined
by the custom office in your country.
If you would like an estimate or
quote regarding the shipping fee connected to your package, please contact our
customer support at mail[at]absolutepaintball[dot]net so we can assist
you with your needs.
Do you offer EXPEDITED Shipping?
If you have a time-based shipping
need, please contact us ahead of time through our email address mail[at]absolutepaintball[dot]net
so we can assist you with your need.
How do I track my order?
When tracking is available, we will
send you your tracking number via email so you can check exactly where your
order is.
Why have I not yet received my
package?
There are several reasons why you may
have not received your package:
o AbsolutePaintball.net
usually notifies buyers that their item has been shipped out via
email. The email message should contain your order confirmation and
tracking number. If you have not received an email from us informing you
that your package has been shipped out, it is quite possible that it has not been
shipped out yet.
o If
you are worried about your order, please do not hesitate to contact us at mail[at]absolutepaintball[dot]net
so we can assist you in monitoring the status of your package until it arrives
safely unto your doorstep.
o On
very rare occasions, the package is stuck in customs. You may check with
your local customs agency to see if your package is detained there, because it
is possible that you will be required to pay import duties. Please inform
us if you need any information from us in order to assist you in clarifying
information invoices to customs.
o If
you suspect that you have provided an incorrect shipping address, please send
us an email at: mail[at]absolutepaintball[dot]net so we can do what we
can to stop the item from being shipped to that address.
o You
may have not received your item, because it is still in transit. In cases
like these, please check the website of the shipping method or delivery service
you had chosen to monitor the status or progress of your parcel.
Do you charge for important tax and
duties?
Since tax varies amongst different
countries, we are unable to collect any taxes or duties that your country may
impose upon you. As the buyer, it is your responsibility to handle the
import tax or charges in your country.
What is your Return Policy?
We understand that there are times
when our products simply do not fit your needs. That is why we offer a 30
day Return Policy for all items that we have in our product line. If you
feel that you have changed your mind or the item that you have ordered is not
at par with your expectations, you may choose to send it back to us and obtain
a refund or replace it with another product. This is
All returns must be
pre-authorized. This means that you would need to contact us at mail[at]absolutepaintball[dot]net
to arrange for a return or exchange of your product.
AbsolutePaintball.net
will provide you with a Return Merchandise Authorization number once your
return is approved. This number must be
clearly displayed on the shipping label, once you send the item back to us.
If AbsolutePaintball.net
receives the item without the Return Merchandise Authorization number, we will
return the item to you or the item will not be accepted by our Receiving
department, because without that number, they will not be able to determine if
your package is an authorized or unauthorized return.
Please take note of the following
details with regard to our Return Policy:
· Returned items must be in NEW and
UNUSED condition.
· Returned merchandise must still be in
its original packaging.
· Returns will not be accepted after 30
days from date of purchase.
· Special order or custom-made items
are not returnable.
· Refurbish items are not returnable.
· Paintballs may not be returned.
· Shipping charges are not refundable.
· Returned merchandise will be charged
with a 25% restocking fee.
· The customer will be held responsible
for any shipping charges on returns.
Are there any fees for returning an
item?
All returns/refunds/exchanges are
subject to a 25% restocking fee. Incomplete
returns will be subject to additional return charges.
Troubleshooting
Do you offer a warranty for your
items?
Yes, we do! The warranty that we offer depends on the item that you had
purchased. Please take note of the
following details regarding our warranties:
· The following items are covered under
a 1 year warranty:
o RAP4
o RAP5
o RAP226
o RAP47
o RAP17
o T16
o T68
For other items, please contact us at mail[at]absolutepaintball[dot]net
so we can provide you with more
details regarding the warranty.
The item I received is missing,
incorrect or damaged. What do I do now?
If you did not receive your item, if
you received an incorrect item or if the item shipped to you is damaged, please
notify AbsolutePaintball.net immediately
by sending us an email at mail[at]absolutepaintball[dot]net. Please understand that it is your
responsibility to inform us of these circumstances immediately so we can make
the necessary actions to correct the mistake.
Rest assured that AbsolutePaintball.net
will cover standard or ground shipping charges on discrepancies that are
reported within 7 days from the time you received the order.
For discrepancies reported within
8-30 days from the date the package was received, the customer will be
responsible for the shipping charges associated with sending the item to us for
exchange/repair, but AbsolutePaintball.net
will cover the charges for sending it back to the customer.
Discrepancies reported after 30 days
from the date the customer receives the order will not be covered by AbsolutePaintball.net
in any way.
How do I cancel my order?
Once you have completed a payment or
transaction and you decide to cancel it, please email us as soon as possible at
mail[at]absolutepaintball[dot]net with the following details:
Please note that an item has already
been shipped once the shipping label and tracking numbers have been generated. If
an order has already been shipped, the order can no longer be cancelled. Once
this happens, you may choose to have your item returned. (Please view our
Return policy for more details).
